Refund / Rebooking Policy

Version 1.1 | Effective Date: April 18, 2026

This Refund / Rebooking Policy is part of the California Safe Driver Terms of Service and is incorporated by reference.

By enrolling in a course, you acknowledge and agree to this policy.

1. Cancellation and Rescheduling

You may cancel your enrollment up to thirty (30) days before your scheduled class date. If you cancel within this window, your payment will be transferred as a credit toward a future class. This credit must be used within one (1) year of the original class date. Unused credits expire and are non-refundable.

To reschedule, log in to your account, navigate to Enrollments, cancel your current enrollment, and re-enroll in a new class.

You may add yourself to a new class up to fourteen (14) days before the new class start date. If the class is within fourteen (14) days, contact our administrative office to check availability.

2. Refund Policy

Tuition is non-refundable except where required by law or where California Safe Driver approves a documented discretionary exception.

Enrollment reserves a limited number of seats, instructor time, materials, and administrative resources. No refunds are generally issued for:

• Missed classes
• Late arrival
• Failure to complete class
• Internet loss
• Failure to follow rules
• Removal for misconduct
• Scheduling conflicts
• Incorrect registration information

3. Rebooking Exceptions

If California Safe Driver approves an exception, a student may rebook into a future class, subject to:

• Written documentation
• Class availability
• A rebooking fee equal to 50% of the initial course fee
• Request submitted within seven (7) business days of the missed class

Examples of circumstances that may be considered:

• Documented illness
• Family emergency
• Natural disaster
• Widespread electrical outage
• Comparable unforeseen hardship

Rebooking accommodations are discretionary, case-specific, non-transferable, and do not create precedent.

4. Book Replacement

A replacement student workbook will incur a $35 replacement fee plus any overnight shipping costs as needed.

Book replacement requests must be submitted within seven (7) days of the missed class.

5. If California Safe Driver Cancels a Class

If we cancel a scheduled class, we may offer:

• Transfer to another class
• Account credit
• Refund, if we elect to do so

6. Contact Us

If you have questions about this policy, please contact us:

California Safe Driver
Cobert Safety Professionals LLC
2108 N ST #10819
Sacramento, CA 95816

Phone: 1-877-525-DRIVE (3748)
Email: info@californiasafedriver.com
Office Hours: Monday through Friday, 9:00 AM to 5:00 PM Pacific Time